Subscription & Refund Policy

1. SaaS Subscriptions

Our software platform is provided on a subscription basis (monthly or annually).

• Subscribing plans carry a flat rate pass-through for Meta Business Platform usage fees without markups.
• All subscription payments are non-refundable once the billing cycle begins.
• You can cancel your subscription at any time to avoid future renewals; your dashboard access will remain active until the end of your prepaid period.

2. Account Onboarding & Setup Fees

Setup and integration fees cover the direct labor involved in configuring your Meta Business Manager, applying for WhatsApp Business Account status, and mapping numbers.

• These onboarding fees are non-refundable once configuration or account consultation has commenced.

3. Custom Development Workflows

Fees collected for custom chatbot integrations, dedicated API plugins, webhook configurations, and customized flow building are governed by project-specific service level agreements (SLAs).

• Since custom engineering involves dedicated development resources, these items are non-refundable once development milestones begin.

4. Consultation Services

Fees for professional consultation sessions, strategy planning calls, and Meta compliance audits are earned upon booking. If you need to reschedule a consulting slot, you must contact your representative at least 24 hours in advance. No-shows or cancellations inside 24 hours are non-refundable.

5. Billing Disputes & Resolution

If you identify a duplicate charge or billing error on your statement, you agree to raise an inquiry with our support department within 14 days of the invoice date.

• We investigate all queries in good faith and correct verified platform glitches or billing errors immediately.
• Initiating unauthorized chargebacks without contacting our billing desk will result in immediate workspace lockouts and possible collection procedures.